CloudBees Rollout service incident
Incident Report for CloudBees
All CloudBees Rollout (Feature Flags) services are now fully operational. We have not identified any data-loss or security impact from this outage.

An outage post-mortem and corrective actions will be performed in due course.

Thank you for your patience.
Posted Jul 16, 2020 - 01:39 UTC
The Rollout core service (API/login/web) outage has been resolved and these services are now fully operational.

However, Impression Analytics are not currently available, the engineering team are working to resolve this issue.

We will continue to provide service updates on the status of Impression Analytics until the issue is resolved.
Posted Jul 16, 2020 - 01:18 UTC
Apart from Impression analytics - which is currently not working - the service is back to operational. We're monitoring the situation.
Posted Jul 16, 2020 - 00:40 UTC
Our Engineering Team has been successfully restored the database but still not 100% operational.

More updates to follow.
Posted Jul 16, 2020 - 00:05 UTC
IBM Compose update - "Virtual networking is up across all hosts in the cluster and the situation appears to be stable. We are slowly starting data/member capsules. Once those are up, we will start portals which will restore customer access"

In parallel - CloudBees engineering teams are now working to restore the database service to our own infrastructure - with a view to failing over if Compose is not able to restore access in a timely manner.
Posted Jul 15, 2020 - 22:42 UTC
We've recieved this message from our service provider: “At this point we are cautiously optimistic. Our engineers are close to having virtual networking up across all hosts in the cluster. So far so good. Once stable we will start bringing capsules back up.”

More updates to follow.
Posted Jul 15, 2020 - 21:07 UTC
Monitoring for further updates
Posted Jul 15, 2020 - 16:02 UTC
Our service provider announced is going to take longer to recover the system. The current rough estimate for recovery is from 5 to 9 hours.
Posted Jul 15, 2020 - 14:08 UTC
Our service provider has updated us about the situation and the rough estimate for recovery is 2 to 3 hours.
Posted Jul 15, 2020 - 13:11 UTC
We have confirmed the database issue with our service provider and they are working to restore service.

Service impact is that experiments can’t be updated, but existing flags are unaffected.
Posted Jul 15, 2020 - 12:38 UTC
There is an outage with a 3rd party service. We're contacting them to see what's the situation.
Posted Jul 15, 2020 - 11:41 UTC
This incident affected: CloudBees Feature Management (CloudBees Feature Management API, Web Interface).